Our policy for refunds, cancellations, and billing disputes
2026/03/29
Thank you for choosing BetterAni. This Refund Policy explains the refund practices for BetterAni, operated by MOONAI LLC ("we," "us," or "our").
All purchases are generally final and non-refundable.
This includes, but is not limited to:
Because our service provides immediate access to digital features and consumable credits, we do not offer refunds for partial usage, accidental purchases, or unused time/credits.
If a refund is required under applicable consumer protection laws, we will honor those legal obligations.
If you believe you were charged in error (for example, duplicate billing or unauthorized use), please contact us promptly. We will review the case and, when appropriate, issue a refund or correction.
If a refund is approved, it will be processed and automatically applied to your original method of payment within 5-10 business days.
You may cancel your subscription at any time. Cancellation prevents future renewals, but does not provide a refund for the current billing period unless required by law.
Before filing a chargeback, please contact us so we can help resolve the issue quickly.
If you have questions about this Refund Policy, please contact us at [email protected].
You may also use our contact page.